1. General Information
At UAB Airlax, we strive to ensure customer satisfaction with our products.
If you are not fully satisfied with your purchase, you may contact us regarding returns, refunds, or product-related concerns.
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2. Right of Withdrawal
Customers within the European Union may have the right to withdraw from a purchase within 14 days of receiving the product, in accordance with applicable consumer protection laws.
To exercise this right, please contact us by email before returning the product.
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3. Return Conditions
Returned items should:
• be unused and in good condition
• be returned in the original packaging where possible
• include all supplied accessories and documentation
We reserve the right to refuse returns that do not meet these conditions.
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4. Non-Returnable Items
For hygiene and health protection reasons, certain products may not be eligible for return if they have been opened, used, or damaged after delivery.
This may apply particularly to bedding or personal comfort products.
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5. Refunds
Once the returned product has been received and inspected, we will inform you about the approval or rejection of your refund request.
Approved refunds will be processed within a reasonable period using the original payment method where applicable.
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6. Return Shipping
Unless otherwise required by applicable law, customers may be responsible for return shipping costs.
We recommend using a trackable shipping service.
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7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with relevant details and photos if available.
We will work to resolve the issue promptly.
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8. Contact Information
For return or refund inquiries, please contact:
UAB Airlax
Architektų g. 56-101
Vilnius LT-04111
Lithuania
E-mail: uabairlax@gmail.com
Phone: +37066966162
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Last updated: May 26, 2026